Packaging

I use honeycomb die-cut kraft paper to wrap my pottery. I have found it to be just as good as bubble wrap at protecting its contents and hopefully more sustainable than bubble wrap.

Of course, it can be reused over and over again too.

Paper packaging

The wrapped pottery is placed in a cardboard box which is nestled in a bed of eco-peanuts (made from cornstarch which can be reused or composted) within another cardboard box. 

I often use recycled cardboard so please excuse the randomness of the box you may receive!!

Returns

I accept returns and exchanges. Please contact me within 14 days of delivery and send items back to me within 21 days of delivery.

Cancellation: If required, please request a cancellation before the item has been dispatched to you.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items cannot be returned or exchanged: 

Custom or personalised orders.

Shipping 

I aim to ship out your chosen item/s within 1-2 working days of ordering. Depending on the size of your order, I will either use Royal Mail or an alternative courier and send a confirmation email when they have been dispatched.

 

Parcels should be with you within 3-5 working days (6-7 working days for some international destinations). I cannot be held responsible for delays by the postal services.

I refer to Royal Mail postal zones for pricing. I use Royal Mail International Standard service (please note that this is not a tracked service. If you require a tracked and signed service, please select this in the drop down menu when ordering, which will incur a higher charge) or a courier (mostly for larger items).

Buyers are responsible for any import duties/local tax. EO & E excepted.

International Standard

3-5 business days

International Tracked and Signed

3-7 business days

0-1kg

1-2kg

2kg+

£9.50

£12.50

£15.00

£13.00

£15.00

£20.00

Europe

Zone 1

0-1kg

1-2kg

2kg+

£15.00

£20.00

£25.00

£19.00

£22.00

£25.00

Zone 2

0-1kg

1-2kg

2kg+

£15.00

£20.00

£25.00

£20.00

£23.00

£25.00

Shipping costs

FREE POSTING TO UK

 2020 Michelle Foote Pottery  ©  All rights reserved