Paper packaging

Shipping 

* FREE POSTING TO MAINLAND UK

I aim to ship out your chosen item/s within 1-2 working days of ordering. Depending on the size of your order, I use Royal Mail or an alternative courier and send a confirmation email when they have been dispatched.

 

Parcels should be with you within 3-5 working days. I cannot be held responsible for delays by the postal services.

I am only posting to mainland UK at the moment. If you would like to purchase from elsewhere, please contact me.

Packaging

When I first started making ceramics, the thought of sending them in the post filled me with horror. As a result, I tend to overdo my packaging so I don't need to lose sleep about damaged pottery!

 

I use honeycomb die-cut kraft paper to wrap your order. I have found it to be just as good as bubble wrap at protecting its contents and packing eco-peanuts made from cornstarch. These can be reused or composted.

Items are double boxed. I often use recycled cardboard (generally big crisp boxes from the local shop - please do not worry about my health, I am not the one eating all the crisps! I am not!!)

Returns

I accept returns and exchanges. Please contact me within 14 days of delivery and send items back to me within 21 days of delivery. Once received in original condition I will process your refund or exchange for the item/s (not including postage costs).

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancellation: If required, please request a cancellation before the item has been dispatched to you.

The following items cannot be returned or exchanged: 

Custom or personalised orders.